AI customer support agent
Ally answers customer questions instantly with empathetic, document-grounded replies, so your team handles the conversations that truly need a human.
AI-powered customer experience command center
Make every customer conversation feel like magic.
TalkLinx turns support into a cinematic workspace: document-grounded chat, gorgeous answer cards, visual knowledge, voice, contacts, analytics, and subscription-ready operations — all tuned for teams that want replies to feel fast, warm, and unforgettable.
50
knowledge files
500 MB
secure storage
24/7
AI support
3 tiers
Standard + Enterprise
TalkLinx cockpit
Live customer intelligence
Online
Beautiful support chatGrounded answer
Visitor
Can you compare the Bali family trip with the adventure package?Ally
Absolutely — I’ll keep it document-grounded and show the differences in a neat table.Ally
The family trip is calmer with beach time, while the adventure package focuses on active experiences. Want me to send the itinerary PDF too?Compare packagesShow tableDownload PDF
🏝️
Knowledge image
Proxy-safe staff asset
🌅
Package gallery
Rendered in chat answers
📄
Document download
Scoped app link
App modules in one view
Chat
Knowledge
Contacts
Analytics
Voice
Analytics that look alive
Charts, maps, contact growth, and answer quality — without making teams dig.
Weekly conversation lift+32%
D1
D2
D3
D4
D5
D6
D7
Widget44%
Social31%
Workspace25%
Enterprise tier
More accounts should feel rewarding.
When teams scale beyond one account, volume pricing gets intentionally more convincing.
2 accounts10% discount
5 accounts20% discount
10 accounts30% discount
Why teams pick TalkLinx
One workspace for chat, voice, knowledge, contacts, analytics, and customer trust.
Ally support
Empathetic AI conversations grounded in your documents, images, and workspace settings.
Widget + social entry
Signed public links, embedded chat, language capture, and contact collection stay owned by your workspace.
Voice that stays safe
Speech-to-text, text-to-speech, and phone controls use reliable defaults, with advanced browser models only when admins enable them.
Analytics cockpit
Country insights, source mix, contacts, language trends, and generated support intelligence in one place.
Edge-native security
Private storage, scoped search, signed links, and admin-gated controls keep every workspace locked down.
Grounded follow-ups
Suggested questions stay anchored to indexed workspace knowledge, not generic guesses.
Every support intent, one workspace
From AI chat and phone support to analytics, translation, and lead capture.
TalkLinx is an AI-powered customer support workspace that brings document-grounded chat, an embeddable support widget, signed social support links, AI phone-call and voice support, multilingual translation, lead capture, and conversation analytics together — available 24/7, after hours, weekends, and holidays.
Knowledge base chatbot (RAG)
Upload documents, policies, and product guides, and TalkLinx grounds every answer in your own knowledge with retrieval-augmented generation — no made-up facts.
AI phone-call support
Turn-taking phone-call mode lets customers talk to your support agent out loud, with natural multilingual voice replies and edge-safe defaults.
Voice support (speech-to-text & text-to-speech)
Customers can speak their questions and hear answers back. Mic capture, chat audio, and call mode all use reliable defaults.
Live chat software
A beautiful, fast live chat experience with grounded answer cards, image knowledge, and downloadable documents inside the conversation.
Embeddable chat widget
Drop a signed, secure support widget onto any website. Sessions stay owned by your workspace and follow your branding and AI model.
Social support links
Generate signed share links for social, WhatsApp, and support campaigns. Visitors start a guided chat that captures their language, name, phone, and email.
Conversation & support analytics
An analytics cockpit surfaces conversation volume, source mix, country insights, language trends, contacts growth, and AI-generated support intelligence.
Multilingual & translation support
Serve customers in their language with edge-native translation, plus a Translate-to-English action so human reviewers can follow every transcript.
Lead capture & contacts
Every anonymous chat can collect name, phone, and email, then flow into a searchable, filterable contacts table for follow-up.
24/7 & after-hours support
TalkLinx never sleeps. Customers get accurate, on-brand answers around the clock, including weekends, holidays, and after business hours.
Helpdesk & ticket deflection
Resolve repetitive questions automatically and deflect tickets before they reach your inbox, while keeping full transcripts for review.
Support for every industry
A support agent tuned to how your customers actually ask.
Teams use TalkLinx as their AI support agent, knowledge base chatbot, helpdesk assistant, and after-hours front desk across dozens of industries and use cases.
E-commerce & retail support
Answer order, shipping, return, and product questions with images and document-grounded details, day or night.
SaaS customer support
Deflect onboarding and how-to tickets with answers grounded in your docs, changelogs, and help center.
Healthcare patient support
Share appointment, intake, and policy information with empathetic, accurate, on-brand responses.
Education & student support
Help students and parents with enrollment, courses, schedules, and admissions in any language.
Real estate enquiries
Qualify buyers and renters, share listing details, and capture leads with name, phone, and email.
Hospitality & hotel support
Handle booking, amenities, and concierge questions across languages with a friendly AI front desk.
Logistics & delivery support
Give shipment, tracking, and scheduling answers grounded in your operational documents.
Fintech & banking support
Provide clear, document-grounded answers about accounts, fees, and processes with audit-friendly transcripts.
Insurance customer support
Explain coverage, claims steps, and policy documents while capturing qualified leads.
Automotive dealership support
Answer inventory, service, financing, and test-drive questions and route hot leads to sales.
Telecom customer care
Resolve plan, billing, and device questions instantly and reduce call-center load.
Government & public services
Offer multilingual, accessible answers to citizen questions grounded in official documents.
Nonprofit & donor support
Answer donor, volunteer, and program questions and capture contacts for follow-up.
Legal intake & enquiries
Screen enquiries, share process information, and collect contact details for qualified matters.
HR & internal helpdesk
Answer employee policy, benefits, and onboarding questions from your internal knowledge base.
IT service desk
Deflect common IT requests with grounded troubleshooting steps and escalate when needed.
Restaurant & food ordering support
Help guests with menus, ordering, reservations, and allergen questions in their language.
Travel & booking support
Compare packages, share itineraries as documents, and answer travel questions 24/7.
Manufacturing support bot
Surface product specs, manuals, and warranty details grounded in your technical documents.
Professional services
Answer scope, pricing, and onboarding questions and turn website visitors into booked calls.
Frequently asked questions
Everything about TalkLinx AI customer support.
What is TalkLinx?
TalkLinx is an AI-powered customer support workspace. It gives every business a document-grounded support agent (Ally) for chat, an embeddable widget, signed social support links, AI phone-call and voice support, multilingual translation, lead capture, and conversation analytics.
Does TalkLinx answer from my own documents?
Yes. TalkLinx uses retrieval-augmented generation (RAG). You upload your knowledge — documents, policies, product guides, and images — and answers stay grounded in your content instead of generic guesses.
Can TalkLinx handle phone calls and voice?
Yes. A turn-taking phone-call mode lets customers talk out loud, with natural multilingual voice replies. Speech-to-text and text-to-speech also work in chat, with edge-safe defaults and optional admin-enabled browser models.
Can I embed TalkLinx on my website?
Yes. You can generate a signed, secure chat widget and embed it on any site, or share signed social support links. Sessions stay owned by your workspace and follow your branding, AI model, and settings.
Does TalkLinx support multiple languages?
Yes. TalkLinx serves customers in their language with edge-native translation, and main-chat transcripts include a Translate-to-English action so human reviewers can follow along.
What analytics does TalkLinx provide?
TalkLinx includes a conversation analytics cockpit: conversation volume, source mix across widget, social, and workspace, country insights, language trends, contact growth, and AI-generated support intelligence.
Can TalkLinx capture leads?
Yes. Anonymous widget and social chats collect language, name, phone, and email before the conversation starts, and contacts flow into a searchable, filterable table for follow-up.
Is TalkLinx available 24/7?
Yes. TalkLinx provides round-the-clock, after-hours, weekend, and holiday support so customers always get accurate, on-brand answers.
How much does TalkLinx cost?
Standard is RM1600 / USD400 per month for one workspace account with the full cockpit. A 7-day Standard trial is available. Enterprise rewards growing teams with volume discounts: 10% off for 2 accounts, 20% off for 5, and 30% off for 10.
Which industries use TalkLinx?
TalkLinx fits e-commerce, SaaS, healthcare, education, real estate, hospitality, logistics, fintech, insurance, automotive, telecom, government, nonprofits, legal intake, HR helpdesks, IT service desks, restaurants, travel, manufacturing, and professional services.
Is my data secure?
Yes. TalkLinx is edge-native with private storage, owner-scoped knowledge search, signed links for anonymous sessions, and admin-gated controls so each workspace stays locked down.
How do I get started with TalkLinx?
Sign up and your account auto-starts a 7-day Standard trial. Upload your knowledge, set your bot name and branding, then share your widget or social support links and start resolving conversations.
Ready to make support feel instant?
Start with Standard for one workspace account, or contact Sales when you need multiple accounts, onboarding, and volume discounts up to 30%.